Has something upsetting happened to you online?
We’re here to help
We listen without judgement, offer practical guidance, and help you take the next steps. Whatever you are facing, you do not have to go through it alone.
About Offlimits
Offlimits is committed to creating a safe and open internet for everyone. We work to tackle harmful and abusive behaviour online, with a particular focus on the sexual abuse and exploitation of children. Through our hotline, helpline and prevention line, we strive to make the online world safer.
The Offlimits helpline offers practical support and personalised advice to anyone affected by harmful or abusive behaviour online. You can contact us by phone, email or live chat. Our service is always free of charge and you can remain anonymous if you wish.
Until January 2026, the Offlimits helpline was known as Helpwanted. Our telephone and live chat services are available every day. Both are free to use and completely anonymous.
1
Always remember: it’s not your fault! You have the right to feel safe and respected online. No one is allowed to cross your boundaries or do something without your consent.
2
Prioritise your own safety and well-being. Talk about it with someone you trust. If you are a minor, talk to an adult. Talking helps and others can better understand what kind of unpleasant situation you are in. You may also want to consider reaching out to professional support.
3
Document the abuse. If you are going to report the online abuse to the police, you will need proof. Therefore, take screenshots of any threatening or harassing messages or images. Keep a record of all communication, dates, and times. Go to the website of the Dutch police (www.politie.nl/en) for more information.
4
Report the online abuse to the platform on which it takes place, such as social media providers. Block the person who is harassing you.
5
Warn the people around you and your online contacts if someone attempts to scam or misinform others on the internet using your online identity.
6
Send a request to remove your images and personal data to the administrator of the relevant website.
7
If someone is pressuring you online to do something against your will, do not respond. In cases of sextortion, never comply with the requests of the attacker, such as sending (more) images, videos, or money.
8
If you have been scammed or transferred money to someone who is taking advantage of you, report it to your bank. You might be able to get your money back.
9
Avoid sharing your personal information online. Adjust your social media privacy settings and make your accounts private to prevent strangers from contacting you. Refrain from sharing your real-time location.
10
Use strong passwords or a password manager for all your online accounts. Enable two-step authentication when possible.
11
Have a virus scanner check your computer, tablet or smartphone for viruses and other malware. Make sure your device is always running the latest operating system with all security updates.
12
Via websites such as 'Have I Been Pwned' and 'Scattered Secrets' you can check whether your email or telephone number is part of a data breach and whether your password has been hacked.
13
Do not engage in online shaming or victim-blaming. Treat others with respect and do not share anything online without their permission.